Terms of Service

Last updated: July 2026

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ORDERING ANY SERVICES FROM TOOLYARD ("WE", "US", OR "OUR"). BY ORDERING ANY OF OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

1. Interpretation and Definitions

  • "Customer" (also "Client", "You", "Your") means the person, firm, or company who purchases Services from us.
  • "Services" means the UK trades directory listing, business profile management, leads, and related digital marketing services provided by us as set out in the Order Form.
  • "Order Form" means our order form, checkout page, or subscription used to purchase the Services.
  • "Contract" means the Customer's purchase and our acceptance of it.
  • "Content" means any text, images, graphics, or materials created for or provided by the Customer for their directory listing.
  • "Intellectual Property Rights" means all patents, copyright, trademarks, domain names, design rights, software rights, database rights, and all other intellectual property rights of any kind.

2. Your Status

By placing an order through our website, by phone, by email, or in person, you warrant that: (a) you are legally capable of entering into binding contracts; and (b) you are at least 18 years old. If you are acting on behalf of a company or other business, you further warrant that you personally have the authority to bind that company.

3. The Order Process

  • You can place an order for the Services once you have accepted a formal quotation or completed checkout. Information you provide must be complete and accurate.
  • Before we process your order, we will clearly identify the Services you wish to order and the price payable. You will have an opportunity to identify and correct any errors in your order.
  • After placing an order, we will send you details of the Services ordered, together with an invoice, to the email address you provided.

4. How the Contract is Formed

4.1. Your order constitutes an offer to us to buy our Services. All orders are subject to acceptance by us. The Contract is formed when we send you an Acceptance Confirmation email. We may decline your order for any reason, in which case we will notify you.

4.2. 72-Hour Cooling-Off Period: The Customer has the right to cancel or make changes to their Contract within the first 72 hours of order placement, provided that no work has commenced. Changes or cancellations must be made in writing by email only.

5. Consumer Rights (Distance Selling)

5.1. If you are buying as a consumer (i.e., not within the course of your business), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 allow you to cancel the Contract within 14 days beginning on the day after you receive the Acceptance Confirmation.

5.2. Agreement to Start Services: By placing your order, you agree to us starting the supply of Services immediately (or before the end of the cancellation period). You acknowledge that once the Services have been fully performed, you lose the right to cancel under the Regulations.

5.3. This provision does not otherwise affect your statutory rights.

6. Payment Terms

  • Prices exclude VAT unless stated otherwise.
  • Payment is due annually in advance for recurring directory listing plans, or in full prior to listing publication for one-time upgrades.
  • We accept payment by credit/debit card via Stripe, bank transfer, or PayPal (as available).
  • Late Payments: Accounts overdue by more than 14 days may result in immediate listing suspension and/or removal until payment is received in full. We reserve the right to charge interest on overdue amounts at the rate of 4% above the base rate of the Bank of England, accruing daily.
  • Setup Fees: Premium directory listings may require a one-time setup fee (The Master Builder tier), which is non-refundable once the listing is published.

7. Cancellation and Refund Policy (Chargeback Protection)

  • 72-Hour Cooling-Off: You may cancel within 72 hours if no listing work has commenced. Cancellations must be in writing by email.
  • Annual Subscriptions: Cancel with 30 days' written notice. No refund for the current billing period once the listing has been published.
  • Downgrades: Downgrades take effect at the next billing anniversary. No pro-rata credit for unused features.
  • No refunds for completed listings already published and approved by our editorial team.
  • No refunds for domain registrations, third-party hosting fees, or advertising budgets spent on your behalf.
  • All refund requests must be submitted in writing to [email protected].

8. Service Delivery and Performance

  • Directory Listings: We list and promote UK trades businesses. While we employ proven SEO and marketing strategies, search engine rankings are influenced by many factors beyond our control (including competitor activity and search engine algorithm changes). We cannot guarantee specific ranking positions, traffic levels, or timeframes.
  • Website Performance: We strive to deliver high-quality directory listings and website performance, but we cannot guarantee 100% uptime due to factors such as hosting provider issues, internet connectivity, or third-party service failures.
  • Cloudflare Hosting: Provided on a best-effort basis via Cloudflare's global network. Service levels are subject to Cloudflare's own terms and network availability.
  • Timelines: Any dates or timeframes for listing publication are estimates only. We will not be liable for any delay caused by circumstances beyond our reasonable control.

9. Customer Responsibilities

  • You are responsible for the accuracy, legality, and completeness of all content, images, and information provided to us for your directory listing.
  • You must provide timely feedback, approvals, and information as requested to ensure timely publication of your listing.
  • You must not use our Services for any illegal or unethical purposes, or for trades that are unlicensed or prohibited in your jurisdiction.

10. Intellectual Property Rights

  • Your Material: You retain all Intellectual Property Rights in your pre-existing material. You grant us a worldwide, non-exclusive, royalty-free license to use, store, and maintain your material on our servers and publish it on the Internet for the purpose of providing the Services.
  • Our Deliverables: Upon full payment of all fees due, you will own the Intellectual Property Rights in custom written content created specifically for you as part of paid tiers. We retain the right to use our proprietary tools, methodologies, templates, and directory platform.
  • Indemnity: You will defend, indemnify, and hold us harmless against claims, actions, and losses arising out of or in connection with your use of the Services or of any claim that your material infringes the Intellectual Property Rights of a third party.

11. Limitation of Liability

  • Maximum liability: Our maximum aggregate liability under or in connection with the Contract, whether in contract, tort (including negligence) or otherwise, shall in no circumstances exceed one hundred and ten per cent (110%) of the price you have paid to us for the Services during the twelve (12) months preceding the event giving rise to the liability.
  • We will not be liable for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of goodwill, loss of software or data, wasted expenditure, or wasted management or office time.
  • Nothing in these terms shall limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any matter for which it would be illegal for us to exclude our liability.

12. Duration and Termination

  • Rolling Contracts: Annual listing plans shall renew automatically until terminated by either party giving at least 30 days' advance written notice before the renewal date.
  • Termination for Breach: We may terminate the Contract immediately if you are in breach of any obligation, if your listing contains false or misleading information, or if you fail to make any payment when due.
  • Suspension: We may suspend or remove your listing immediately if payment is overdue, if we reasonably believe you are in breach of these terms, or if your trade or business type violates our content policy.

13. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, government actions, natural disasters, or technical failures of third-party services (including Cloudflare and Stripe).

14. Governing Law

These terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You irrevocably agree to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim arising out of or in connection with these terms.

15. Contact Information

ToolYard is a trading name of Iceberg Media.

Email: [email protected]

Phone: 0161 234 5678

14 Commercial Street, Manchester M15 4PZ, United Kingdom